Smaply is the journey management tool for enterprises to embed customer-centered ways of working – with outstanding business services, professional coaching, and highest IT security standards.
Scale customer journey mapping in your enterprise now! Just schedule a call or reach out to us.
Establish a common customer-centric language across teams. Use journey maps to manage agile teams. Break down company silos and co-create great experiences.
Improve business performance by identifying moments of truth in your customer* journey maps and innovate based on data and a shared perspective across departments.
*employees, citizens, patients, …
Embed and scale journey mapping & journey management in your company through standardization so that you can build on previous projects and CX research data anytime.
“Besides using journey maps in innovation projects, they can also serve larger companies as a great journey management tool and a zoomable dashboard for customer & employee experience.
Journey Map Operations – driven by Smaply’s Enterprise solutions – enable you to visualize projects, pain points, KPIs, research data, and more.”
It’s not only about a tool – it’s about the mindset change it can trigger in an enterprise. Using software that constantly nudges people to focus on the customers’ reality will help you create experiences your customers love.
Establish a common customer-centric language across your organization with personas and journey maps.
Custom branding and subdomain for a consistent look & feel supports easier adoption across your organization.
Using the same tool allows you to jump between different zoom levels of journey maps and identify which CX projects support or contradict each other.
Improving customer experience has a significant impact on customer loyalty, churn, and revenue growth.
We train your teams and help you as a sparring partner to scale customer-centricity in your enterprise.
Increase speed and accessibility of journey maps across your organization. Reuse data from previous CX projects and build on top of previous research.
No matter if tailoring terms and conditions, setting up a service level agreement (SLA), going through IT security reviews, or setting up and signing a NDA, the Smaply team is ready to help.
Check out this journey map which visualizes what we can do for you in procurement:
“Smaply is one of the best platforms in the market to create service maps or customer journeys using an already developed framework steeped in best practices.
Personas and stakeholder maps integrations give any team an edge when it comes to practicing CX.”
“Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies.
Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices and tools.”
… to learn about all features in detail, and find out how Smaply can help you establish journey management & mapping in your enterprise.
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